Frequently Asked Questions

24K Select Club Mobile App

Welcome to the redesigned Golden Nugget 24K Select Club Mobile App!

Here are answers to some of the most frequently asked questions to help you make the most of your mobile experience.

How do I download the app?

You can download the Golden Nugget 24K Select Club mobile app from either the Apple App Store or Google Play Store. Simply search for “Golden Nugget 24K Select Club” and select the app to install it on your mobile device.
What if I already have the Golden Nugget 24K Select Club app downloaded on my phone?

If you already have the Golden Nugget 24K Select Club app on your phone, there’s no need to download it again. Simply open your existing app — it will automatically update (if updates are enabled) or prompt you to install the latest version when available. Once updated, you’ll have access to all the new features and improvements.
Is the app free to use?

Yes, the app is completely free to download and use.
Do I need a Golden Nugget 24K Select Club account to use the app?

No, but to access your personalized offers, player rewards, and account details, you’ll need to create an Online Account and link to your Golden Nugget 24K Select Club account. Do not have a Golden Nugget 24K Select Club membership yet? You can sign up at any of the Golden Nugget 24K Select Club sites.
What is an Online Account?

Create and activate your Online Account that you can use to log in to the Golden Nugget 24K Select Rewards conveniently in your mobile app once it is downloaded to your device. Setting up an Online Account enhances your experience by giving you access to your Player Profile and other personalized features.
How do I view my personalized offers?

Once logged in, tap the “Offers” icon found on the bottom navigation bar or tap on the “View Offers” within the Home scene menu. From there, you can view all your personalized offers and ability to book any qualified hotel offers.
Why don’t I see any offers?

Offers are based on your casino activity and tier level. If you do not currently have any offers, check back regularly or contact the 24K Select Club office for more information.
Can I request a win/loss statement in the app?

Yes! Tap the “Win/Loss Statement” button, then choose the year you want to view (up to the past seven years) and GN location. After selecting the year and location, tap “Submit” and your statement will appear. You can also access Win/Loss feature in your Account scene menu.
Can I use the app to book a Hotel Reservation?

Yes! You can either tap “Book Your Stay” within Home scene menu or by clicking on the “Hotel” icon found on the bottom navigation bar to start booking a hotel reservation.
How do I update my contact information?

You can update the contact information linked to your 24K Select Club account by tapping the “Update Profile” button in your Account scene menu. You can update your email address, phone number and address associated to you 24K Select Club account.
I forgot my login details - what should I do?
Click “Forgot your email or password?” on the Login screen to begin the password reset process. Enter the email address associated with your Online Account and click “Reset”. You’ll receive an email with a confirmation link and instructions on how to reset your password.
- If you have forgotten the email address associated with your Online Account, within the Forget Password scene, tap “Click Here” to look up your account. Enter your 24K Select Club account number, date of birth and zip code.
- If you do not receive the password reset email, be sure to check your spam folder.
Is my personal and gaming information secure?

Absolutely. We use industry-standard encryption and security protocols to protect your data and ensure your privacy.
How do I Log Out of the App?

Tap the menu in the top-left corner of the screen to open it, then select “Settings” Scroll down to the last option, “Log Out” A pop-up will appear asking you to confirm or cancel the logout process.
Can I delete my App Data?

Yes. Tap the menu in the top-left corner of the screen to open it, then select “Settings”. Scroll down to the final option, “Log Out and Delete My Info” A pop-up will appear asking you to confirm or cancel the deletion process.
Can I view my Golden Nugget 24K Select Club slot points or tier status in the app?

Yes. Tap the “Account” button on the bottom navigation bar to view your account details, current tier, slot point balance, and other information (by Golden Nugget property).
How often is my 24K Select Club information updated?

24K Select Club balances and qualified offers are updated in real-time to reflect your most recent activity depending on your game play and connectivity.
Can I use my Slot Points through the app?

Slot Points can be viewed in the app, but redemption will need to occur while on-property at any Golden Nugget property.
The app is crashing or not loading—what should I do?
First, check your internet connection. If the issue continues:
- Force close and reopen the app
- Make sure you are using the latest version of the app
- Restart your phone
If problems persist, visit the ‘Contact Us’ section in the app.
Will the app work on both iPhone and Android?

Yes, the app is fully compatible with both iOS and Android devices. Make sure your device is running the latest operating system.
How do I turn on Push Notifications?
You can adjust your Push Notification settings for the app in two ways:
1. Within the app: Go to Menu > Settings > ‘MANAGE’ button and enable Push Notifications.
2. On your device: Navigate to Settings > Apps > Golden Nugget > Notifications and ensure notifications are enabled.
How do I turn on Locations services?
You can adjust your Location settings for the app in two ways:
1. Within the app: Go to Menu > Settings > Manage, then enable Location. For best performance, select “Always” as the location setting.
2. On your device: Go to Settings > Apps > Golden Nugget > Location and ensure that Location Access is turned on. The recommended setting is “Always.”

24K Select Club Membership

What is Golden Nugget 24K Select Club?
Our Golden Nugget Casinos reward players for their loyalty through the 24K Select Club Program.

Benefits include:
- Earn Tier Credits as you play slots, video poker and table games.
- Earn Slot Points* as you play slots and video poker (except at Golden Nugget Atlantic City). Earn Cash Back as you play slots and video poker at Golden Nugget Atlantic City and Golden Nugget Laughlin. Slot Points and Cash Back can be redeemed for Free Slot Play. Free Slot Play is not available on video poker machines at Golden Nugget Lake Charles.
- Earn Comp Dollars* as you play slots, table games, video poker, and live poker.
- Receive invitations to special events and promotions, as well as gaming, dining and hotel offers (based on gaming history).
- Exclusive access, priority service and special discounts (based on 24K Select Club Tier level).
*Slot Point and Comp Dollar earning excludes 24 Karat Tier level at Golden Nugget Lake Charles.

Tier benefits may vary based on availability at each Golden Nugget Casino.
Is there a cost to join the 24K Select Club at Golden Nugget Cripple Creek?

No. The program is free to everyone 21 years old and older with valid photo ID. Golden Nugget employees are not eligible for membership in the 24K Select Club program if they are required to register as a gaming employee with NGCB or if they are employed at a Director level or above.
Is there a minimum age requirement?

Yes, members must be 21 years of age or older to participate.
How do I sign up for the 24K Select Club at Golden Nugget Cripple Creek?

To sign up, present your valid ID at the 24K Select Club Booth at any Golden Nugget Casino location.
Can I use my card from one Golden Nugget Casino at a different Golden Nugget Casino?

Yes. Your card from any Golden Nugget Casino will now work at any other Golden Nugget Casino.
Can I use my invited offers at any Golden Nugget Casino?

No. Your offers (hotel nights, Free Slot Play, food coupons, etc.) that you receive via mailed or emailed invitation are only valid at the casino stated on the invitation.
What type of credit cards does Golden Nugget Cripple Creek accept?

The Golden Nugget Cripple Creek accepts all major credit cards.
Can I manage my 24K Select Club account online?

Yes, you can manage your 24K Select Club account online by logging in with your username and password.
Can I redeem my Comp Dollars if I forget my 24K Select Card?

No. You must present your valid 24K Select Club Card and valid ID to redeem your Comp Dollars at time of payment.
Where can I find details on special offers and discounts?

Benefits of the 24K Select Club are listed on the player portal at GoldenNugget.com, or you can visit each property’s 24K Select Club Booth for a brochure. Benefits may differ by location.

24K Select Club Comp Dollars

How do I earn Comp Dollars, Tier Credits, and Slot Points at Golden Nugget Cripple Creek as a 24K Select Club Member?

Earn Tier Credits as you play slots, video poker and table games. Earn Slot Points* as you play slots and video poker (except at Golden Nugget Atlantic City).

Earn Cash Back as you play slots and video poker at Golden Nugget Atlantic City and Golden Nugget Laughlin. Slot Points and Cash Back can be redeemed for Free Slot Play. Free Slot Play is not available on video poker machines at Golden Nugget Lake Charles.

Earn Comp Dollars* as you play slots, table games, video poker, and live poker.
Are there Comp Dollar restrictions?

When you use your Comp Dollars at a Landry’s, Inc. restaurant outside of a Golden Nugget Casino, you may redeem up to $300 per cardholder per day, or $1,000 at Mastro’s. When you use your Comp Dollars at any Golden Nugget Casino, you may use your full balance ($300 daily maximum at Golden Nugget Laughlin). See 24K Select Club Booth for details. Comp Dollars may only be redeemed at Landry’s, Inc. restaurants in the U.S. Yak & Yeti Quick Serve, Build-A-Bear®, Build-A-Dino®, Paleo Zone at T-REX Cafe, Morton’s in Saratoga, NY, Rainforest Niagara Falls, Chick-fil-A Galveston and International locations (except Toronto and British Columbia, Canada) are not included in this program.
Can I redeem my Comp Dollars for alcohol?

The use of Comp Dollars on liquor, beer and wine is based on state restrictions. If the Landry’s, Inc. restaurant you dine in is located in a state that does not allow Comp Dollars to be issued on alcohol, then we are unable to do so. Specifically, Comp Dollars can only be redeemed at on-site restaurants at Golden Nugget Biloxi and Golden Nugget Atlantic City for liquor, beer and wine, as the States of Mississippi and New Jersey prohibit off-site Comp Dollar redemption. Please reference the Liquor, Beer and Wine Chart by State to view the rules on 24K Select Club Comp Dollar redemption for each state.
Can I redeem my Comp Dollars if I forget to bring my 24K Select Card?

No. You must present your valid 24K Select Club Card and valid ID to redeem your Comp Dollars at time of payment.
Can I transfer Comp Dollars to another account?

No. Comp Dollars are non-transferable, but you can combine Comp Dollars from multiple Golden Nugget locations to pay for your dining at Landry’s, Inc. restaurants. Also, if a guest in your party has Comp Dollars available, each 24K Select Club Member may use their Comp Dollars at time of payment.
Can I use my invited offers at any Golden Nugget Casino?

No. Your offers (hotel nights, Free Slot Play, food coupons, etc.) that you receive via mailed or emailed invitation are only valid at the casino stated on the invitation.
How old do you have to be to check in to Golden Nugget Cripple Creek?

The minimum age requirement to check-in to the Golden Nugget Cripple Creek is 18 years old.

24K Select Club Slot Points

Where can I use my Slot Points?

Slot Points may be converted into Free Slot Play at the casino location it was earned on participating slot and video poker machines (Except at Golden Nugget Atlantic City). Slot Points are not earned on Table Games play. Free Slot Play is not available for usage on video poker machines at Golden Nugget Lake Charles. Please see 24K Select Club Booth for details.

Slot Point earning excludes 24 Karat Tier level at Golden Nugget Lake Charles.
Where can I use my Comp Dollars?
There are several options to redeem Comp Dollars*:
- At the property where you earned your Comp Dollars, you can use them at a 1:1 ratio (except at certain retail locations) for dining, retail purchases, cabana rentals, spa treatments, rounds of golf and more.
- At any of your favorite Landry’s Inc. restaurants nationwide.**
- At other Golden Nugget Casinos.**
*Comp Dollar earning excludes 24 Karat Tier level at Golden Nugget Lake Charles.

**Some restrictions may apply.

24K One Card

When will the 24K Select Club One Card be available at Golden Nugget Cripple Creek?

The 24K Select Club One Card is now available at Golden Nugget Cripple Creek.
Can I use my card from one Golden Nugget Casino at a different Golden Nugget Casino?

Yes. Your card from any Golden Nugget Casino will now work at any other Golden Nugget Casino.
If I have multiple accounts, each from different Golden Nugget Casinos, which card should I use?

All of the cards will work in the slot machines and on the tables, but it’s best to visit the 24K Select Club at the beginning of your trip to find out which account has become your main account number so you can begin using that one only.
Are my Slot Points from multiple Golden Nugget Casinos now combined into one universal account?

No. Slot Points accumulate separately at each Golden Nugget Casino and are only redeemable at the Casino in which they were earned.
Are my Comp Dollars from multiple Golden Nugget Casinos now combined into one universal account?

Yes. Comp Dollars earned at multiple Golden Nugget Casinos accumulate in one universal Comp Dollar account and may be used at any Golden Nugget Casino or Landry’s Inc. restaurant (some restrictions may apply).
Are my Tier Credits from multiple Golden Nugget Casinos now combined into one universal account?

Yes. Tier Credits earned at multiple Golden Nugget Casinos accumulate in one universal Tier Credit account. Therefore, your Tier Status is the same at all Golden Nugget Casinos.
Can I use my invited offers at any Golden Nugget Casino?

No. Your offers (hotel nights, Free Slot Play, food coupons, etc.) that you receive via mailed or emailed invitation are only valid at the casino stated on the invitation.

24K Select Club Offers & Point Balances

How do I check my 24 Karat Select Club points and offers?

Soon you will be able to check Comp Dollars, Tier Credits and Slot Points balances, and Tier Level status instantly online and via the Golden Nugget Mobile App.

Until then, visit the the 24K Select Club on the casino floor to check your balances.
How do I update my 24 Karat Select Club account with changes such as a change of address or email?

Soon you will be able to update your 24K Select Club account information online and via the Golden Nugget Mobile App.

Until then, please visit the the 24K Select Club to update your account information.
I cannot remember my PIN for my 24K Select Club card.

Your privacy and card security is very important to us. Any requests to change or reset your 24 Karat Select PIN number must be made in person at the 24 Karat Select Club counter.

24K Other Questions

Can I transfer Comp Dollars to another account?

No. Comp Dollars are non-transferable. If a guest in your party has Comp Dollars available, each 24K Select Club member may use their Comp Dollars at time of payment.
Can I redeem my Comp Dollars if I forget to bring my 24K Select Card?

No. You must present your valid 24K Select Club Card and valid ID to redeem your Comp Dollars at time of payment.
Can I redeem my Comp Dollars for alcohol?

Yes. Comp Dollars may be redeemed at any Landry’s Inc. restaurant nationwide, Golden Nugget retail shops and in room dining.
Are there Comp Dollar restrictions?

When you use your Comp Dollars at a Landry’s Inc. restaurant outside of a Golden Nugget Casino, you must redeem a minimum of $5 Comp Dollars and may redeem up to $300 per cardholder per day, or $1,000 at Mastro’s (in N.J., N.Y. and PA redemption is unlimited). When you use your Comp Dollars at any Golden Nugget Casino, you may use your full balance ($300 daily maximum at Golden Nugget Laughlin). See 24K Select Club Booth for details. Comp Dollars may only be redeemed at Landry’s Inc. restaurants in the U.S.

Yak & Yeti Quick Serve, Build-A-Bear®, Paleo Zone at T-REX Café, Morton’s in Saratoga, NY, Rainforest Niagara Falls, Chick-fil-A Galveston and International locations (except Toronto and British Columbia, Canada) are not included in this program.
Can I manage my account online?

You can access your 24K Select Club account 24/7 online via the player portal.

Visit GoldenNugget.com for additional details.

Hotel & Check-In

What time is check in at Golden Nugget Cripple Creek?

Check-in is at 4 pm daily. Early registration is available for an additional one-time fee based on room availability.
How do I request early check in or late check out?

Early check-in and late check-out may be requested on your date of arrival at the Front Desk. Early check-in and late check-out are subject to availabilty, additional fees, and not guaranteed.
How old do you have to be to check in?

The minimum age requirement for check-in is 21 years old with a valid ID.
Does Golden Nugget Cripple Creek offer military, AARP or AAA discounts?

Yes the Golden Nugget Cripple Creek offers military, AARP and AAA discounts.
Does Golden Nugget Cripple Creek charge a resort fee?

All reservations will incur a daily $9.95 resort fee plus applicable taxes to the room rate at check in. Daily Resort Fee includes Wi-Fi access, Pool and Fitness Center access, two bottles of water in room upon arrival, and self-parking in heated garage space.
How do I inquire about hosting a meeting or event for my company at Golden Nugget Cripple Creek?

For inquiries about hosting an event at Golden Nugget Cripple Creek, contact a member of our sales team or send an email to [email protected]
What restaurants and bars are located at Golden Nugget Cripple Creek?

When visiting Golden Nugget Cripple Creek, guests can choose to dine from three restaurants and bars including Saltgrass Steak House, Bean & Bread, DraftKings Sportsbook or Bar 46.
Does Golden Nugget Cripple Creek have a gym?

Yes, Golden Nugget Cripple Creek has a gym located in the Gold King Mountain Inn and available to guests staying at either of our properties.

Casino

Does Golden Nugget Cripple Creek have a poker room?

No, Golden Nugget Cripple Creek does not have a poker room.
What are acceptable forms of ID that I can use to enter Golden Nugget Cripple Creek Casino?

The ONLY forms of valid ID that are acceptable are the following: State or U.S Government Issued Photo ID or Driver License (including US Passport cards, and Nexus IDs)

Passport

Military ID’s are accepted as a primary form of ID. Secondary identification may be requested if the ID presented is of questionable quality or cannot be verified.

We accept digital IDs for entrance into the casino only. Taxable jackpots require a physical ID.

Meetings & Events

How do I book a party, social event or wedding?

Request information for your special event and a member of the catering team will contact you to assist in planning your special event.
How do I book a meeting or event for my company?

Please go to meet and plan to request information on booking your company event. A member of the sales team will contact you to assist you in planning your meeting or event.
How do I request individual rates for my company?

Please go to meet and plan to request information on special rates for your company. A member of the sales team will contact you to assist in setting up an individual rate for your company.
Is meeting space available at Golden Nugget Cripple Creek?

Yes. Golden Nugget has meeting space available. Please contact us for information on our meeting space and capacities.

Food & Beverage

What restaurants and bars are located at Golden Nugget Cripple Creek?
- Saltgrass Steak House
- Woody's Sports Bar
- Coming Soon Bar 46
- Bean & Bread
Do you offer military discounts at your restaurants?

Golden Nugget Cripple Creek is proud to offer active and retired military personnel 15% off at our restaurants.

Security

How old must I be to enter the Casino?

Colorado state law prohibits anyone (patron or vendor) under the age of 21 from participating in gaming activities. Any person attempting to enter the gaming area appearing to be 35 years of age or younger, could be requested to present identification to validate their age. Golden Nugget ha a strict policy prohibiting underage guests from being present in gaming areas.
What are acceptable forms of ID that I can use to enter the casino?
The ONLY forms of valid ID that are acceptable are the following:
- State or U.S Government Issued Photo ID or Driver License (including US Passport cards, and Nexus IDs)
- Passport
- Military ID’s are accepted as a primary form of ID.
- Secondary identification may be requested if the ID presented is of questionable quality or cannot be verified.
- We accept digital IDs for entrance into the casino only. Taxable jackpots require a physical ID.
Can I bring a backpack on the casino gaming floor?

For security reasons, backpacks and other large bags are only allowed in the casino at the descretion of the casino manager. All bags allowed on the casino floor are subject to inspection.
Firearm Policy

This policy is designed for the protection of our guests and team members, and pertains to the presence of firearms on resort premises.

The Golden Nugget recognizes that guests or visitors may legally possess firearms for a variety of legitimate purposes. This policy is intended to create a safe environment for all guests and visitors by providing appropriate guidance over the custody of firearms on our premises.

Casino & Hotel premises are private property. Guests or visitors of the Golden Nugget who lawfully are permitted to possess a firearm, may bring such firearm onto hotel premises for storage purposes only. Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms, in the jurisdiction of Colorado ensuring that the firearm is:
· Unloaded;
· Secured in a locked, hard-sided firearm container provided by the guest; and
· Securely safeguarded at all times in a guest room safe (or personal vehicle), except when transporting the firearm into or out of the hotel.

Guests who fail to abide by this policy may be asked to leave the hotel premises. A blanket exception to the restrictions described in this policy statement applies only to law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm, and/or where applicable, to conceal-carry a firearm.

Additionally, the resort and casino prohibits guests or visitors from carrying weapons (Openly or concealed) on the hotel premises and casino floor.

Hunting rifles, assault weapons and any other combat weaponry are not allowed in the guest rooms. Guest must check them with security.
“Privacy Please” Policy

Guest privacy and welfare are a top priority at The Golden Nugget. We respect our guest’s need for privacy while we remain focused on supporting the health and welfare of our guests and team members by reserving the right to conduct a welfare check on any room that had a PRIVACY sign for more than 48 hours. In addition, the management reserves the right to enter any room even if the PRIVACY sign is displayed, for maintenance, safety, security or any other purpose.

Directions & Parking

How do I get to the Golden Nugget?

Golden Nugget Cripple Creek is located in Cripple Creek, Colorado; 44 miles from Colorado Springs, 63 miles from Pueblo and 110 miles from Denver. We’re conveniently accessible from Interstate 25 via US Highways 24 and 50, and State Highway 67.
Is there a map of the Golden Nugget property?

Yes. Click here for a map of the Golden Nugget Property.

Donations

How do I request a donation or sponsorship from Golden Nugget?

Please visit our Donations & Sponsorships page for for our donation request form and requirements for submitting a request.

Careers

How do apply for a job at Golden Nugget Cripple Creek?

Please visit careers for information on career opportunities.